Sam the Cyber Guy: IT Support

End-to-End Windows 10 → Windows 11 Migration (Lab Walkthrough)

This walkthrough mirrors how real IT teams handle Windows feature upgrades in pilot or pre-production environments.

Remote Software Deployment and Malware Cleanup w/ Action1 - Help Desk Simulation

This walkthrough demonstrates how to simulate and resolve a common help desk security issue: a user reporting a suspicious file and potential malware on their workstation.

Integrating Action1 (Remote Monitoring & Management) Into a Help Desk Lab

This walkthrough demonstrates how to install and onboard Windows endpoints into the Action1 RMM/Endpoint Management platform inside a help desk lab environment.

Adding Another Adapter for Internet Access - Help Desk Lab

This walkthrough demonstrates how to add a second adapter to a VM for internet access.

ServiceNow Incident Management Simulation: Domain Account Unlock & Password Reset

This walkthrough demonstrates how to use ServiceNow to simulate, manage, and resolve a common help desk issue: a user being unable to sign in due to a locked-out domain account.

Shared Folder Permissions Issue - Help Desk Simulation

This walkthrough demonstrates how to simulate and resolve a common help desk issue: a user being unable to access a shared network folder due to incorrect permissions.

Mapped Drive Missing (Workstation)— Help Desk Simulation

This walkthrough shows how to simulate and resolve a very common Help Desk MSP ticket: a user’s mapped network drive is missing from their workstation.

Printer Troubleshooting (Printer Spooler Issue)- Help Desk Simulation

This walkthrough demonstrates how to simulate and resolve a common help desk issue: a printer showing “Not Connected” due to a Print Spooler issue.

Active Directory (Account Locked Out) - Help Desk Simulation

This walkthrough demonstrates how to simulate and resolve a common help desk issue: a domain user being locked out after entering the wrong password multiple times.

IT Support

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